FAQ

Internet auctions give the possibility to run a shop with low fixed costs for complete beginners in the e-commerce activity. Sales within the popular Internet auction serve as a good starting point in the business activity for anyone who lacks courage and experience needed for the investment in own e-shop. In fact, many owners of the popular shops have started their e-business activity taking full advantage of Internet auctions. Running an e-shop should be treated as target activity, whereas Internet auctions as a mere training in e-sales.

An e-shop address (i.e. domain that makes the shop visible on the Internet) serves as an identification tool. Therefore, it should be associated with the given business and product line. The best addresses are those which are the easiest to remember.

It is possible to reach an e-shop via many addressees of independent index. Nowadays, Internet domains are rather cheap. Annual license fee accounts for as much as few dozen zlotys. However, it is quite difficult to buy attractive domain as the majority of the most popular addresses are booked in advance and their repurchase from the agent may turn out to be very expensive.

As each Internet address can be individually indexed and advertised, having more than one address contributes to fact that the shop will be visited by more customers.

The best addresses are those comprising key words for the given business line. Please notice that, it is better to buy domain in the native language rather than that which could be understood only by some customers. Domains that explicitly identify the offered products are good advertisement for the product line itself.

Each implementation of an e-shop should be preceded by the analysis. Dedicated solutions are recommended for those who are convinced about the sales on the Internet, have strategic plans of system’s development and are open to publicity. If the abovementioned conditions are not met, then those e-commerce systems are recommended which are generally accessible and free of charge.

The design process of e-shops supported by EPRO takes place irrespective of the system’s functionality. E-shops based on the universal system serve their purpose in the same way as those to which the most individual, dedicated solutions have been applied.

An important step in the process of software selection is trying out all possible systems in the form of demo shop. Although many producers boast about the intuitiveness and ergonomics, still it is recommended to verify systems on your own.

You can visit a demo eproSHOP under www.eproshop.com.pl. Here you can also find the information about the access to administrative panel supporting our e-shops.

The average net cost of dedicated software design, its implementation onto server and possible integration accounts for as much as 5000 zlotys.

What can I do in order to get the offer without the abovementioned sum of money at my disposal? Generally, there are two possibilities:

• lowering the net cost to the level of 3000 zlotys accepting the software configuration suggested by EPRO,
• reducing the number of e-shop graphic projects to one ( instead of two) ( saving of a few hundred zlotys),

It is recommended that the e-shop software is designed optimally from the very beginning with possibility of future development, without the unnecessary additional functionalities. In case of an e-shop it is better to have effectively working selling tool than complicated non-efficient, universal system.

The biggest shops are the easiest.

Before launching an e-shop one should buy:

• virtual server (300-900 zlotys net per year),
• domain (30-100 zlotys net per year).

Additionaly, at one’s own discretion:

• positioning in search engine service (from 300 zlotys per month),
• on-line advertisement (from a few hundred to a dozen or so thousand zlotys per month).

On purchasing software by EPRO, there are no hidden costs. We do not charge any fixed fees.

There are no hidden costs of software created by EPRO. We do not charge any fixed fees related to the software use.

• No subscription fees.
• No commission.
• No limits to the size of the offer.

We design dedicated e-commerce systems according to the needs of the client. We are not in favour of template solutions universal for each branch. That is why we do not lease software.

Leased e-shops have many limits as to the number of offered items, the number of displays and functionalities.

The abovementioned facts indicate that the software leasing does not have to be more beneficial than its purchase.

Decision about cooperation with EPRO is related to signing the agreement for software design as well as license agreement. As an attachment to software design agreement we enclose previously prepared together with client specification of software design.

After preparing specification of the given project and going through all accompanying formalities, the course of software design is as follows:

• preparing one or two graphic projects – 7 working days,
• the choice of the target projects (making corrections to the project) - 7 working days,
• software design according to the previously established specification ( minimum 14 working days depending on the functional advancement of the designed system),
• software tests by client,
• implementation onto client’s target server.

We do not sell on hire purchase, however, software design proceeds in some payment-related steps:

• First instalment – on the signing the agreement for software desig,
• Second instalment – before software testing,
• Third instalment – before implementation onto the target server of the client.

The process of software design is usually completed within 21 working days depending on the advancement of the system. The design process takes place in two stages: image creation and visual and functional shop design together with implementation.

In case of the advanced projects, their costs may be spread out in some installments. The last payment should be made after system testing (testing by client, making possible corrections and suggestions).

Yes. We carry out the graphic projects taking into account guidelines of the client who accepts the final image of the shop. Graphic projects are modified till getting complete satisfaction by the client.

When the system does not work properly in the administrative panel or at the customer’s site, please inform EPRO about this fact. Our specialists are to help you in so called “emergency situations” 24/7. Please use alarm phone you can find in the client menu.

We do not have universal recipe for sales. However, we can give you some tips:

• place your shop,
• choose aimed customers and identify their preferences,
• advertise effectively, namely there, where you can meet your customer,
• check if your aimed recipient is fond of your offer in the shop,
• examine the competition,
• apply reasonable prices,
• take care of the quality of customer service,
• build your brand on the Internet,
• apply paid advertisement, in case you are ready for it.

Each sales system by EPRO, is created taking into account sales plans of the client. We guarantee efficient system work during even very intensive advertising campaign.

In the field of hosting services we recommend our trustworthy partners. The server may be changed because of more tempting prices, however one should bear in mind that the offer is not always compatible with the quality of offered services.

We recommend the partner not only because of good offer, but also proven quality of services and reliability of servers. In case of failure, the change of server will cause more losses than profits (both financial and marketing related).

Our cooperation does not end after completing the project and its implementation. With the pleasure we accept single freelancing as well as we will offer you guarantee and post-guarantee service.

Yes. eproSHOP system is our own solution that we can always develop in the given direction.

As eproSHOP is our own solution, its integration with any external system is always feasible.